The Simplest Guide To...

From customer service to business planning, we've got it covered on our blog

Amazing Journey - Wrong Direction

operations Mar 26, 2018

It doesn't matter how fast you travel...
if you arrive at the wrong destination.

Do your operations really serve you?

 

First - what are operations?
Operations are all the systems and process that help you deliver your product or service; this might be how you manufacture and deliver goods, how you...

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50 Shades of Love

customer service Mar 12, 2018

Do your customers feel loved and cared about?
Or do they feel you're indifferent?

No business can survive without customers, and we know it's far more effective to retain customers than to constantly seek out new ones. To retain existing customers they need to feel looked after, that their needs really...

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Are You Building Sandcastles?

product Feb 27, 2018

How highly do you rate your product?
What about your customers?

To successfully solve our client's problems, we must first completely understand what the problem is.

PRODUCT; the problem you solve for your clients

The problem you solve could also be a need, want or desire.

If you don't really know...

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ORM (Online Reputation Management)

sales & marketing Jan 29, 2018

Sonny Cutting - Managing Director - Sussex Pages

The term ‘online reputation’ is a myth, because your ‘online reputation’ in today’s digital world is, simply put, your reputation. The power of the internet and your presence online, is not to be ignored or underestimated.

...
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Stuck on the Runway

business planning Jan 15, 2018

Martin Riley - The Business Jet Engine®

What are Strategic Goals?
And why are they so hard to achieve?

Strategic goals are those that will have a significant impact on your business in the long-term. This might include creating a new offering, increasing your capacity or implementing new systems to...

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Sources of Funding for Businesses

finances Jan 08, 2018

Peter Watters - Director - McPhersons Chartered Accountants & Tax Advisors

In order to invest in product development you need access to funds. This is where you need to put a case forward to obtain funding. You might consider one or more of the options here.

Loans

There are a variety of loans...

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A Time For Celebration!

business planning Dec 18, 2017

Is work a conveyor belt of problems?
Or do you celebrate your wins - and party!!?

Winning contracts, streamlining processes, developing staff, hitting targets, achieving goals. These are all victories! Any worthwhile goal takes hard work, time, and commitment to achieve. But having done so we...

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Customer Feedback Underpins Business Success

sales & marketing Dec 11, 2017

Emma Pearce – MD and Marketing Consultant – Pearce Marketing

A business that uses marketing properly is customer focused, which means:

  • knowing who your customers are
  • researching their needs and preferences (what they want and value)
  • communicating how these needs are better met by the...
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SMART Goals and Strategy Templates

business planning Dec 04, 2017

Martin Riley - Business Coach - The Business Jet Engine

In our last blog post, Planning for Success we looked at the Power of 3s; setting just three priorities for the year ahead. To achieve these, so they don’t just remain a wish, you need make them specific - by thinking them through...

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Planning for Success

business planning Nov 27, 2017

Martin Riley - Business Coach - The Business Jet Engine

To ensure your planning is a success, it is important to consider why so many businesses fail.

The UK Government Office for National Statistics reports that the five-year survival rate for businesses that launched in 2009 and remained active in...

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